Shipping & Handling


Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 3-7 business day delivery time unless the item they have ordered has been backordered.

Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers. We have worked out arrangements with several manufacturers to ship directly to our customers so that we don't have to warehouse those items. This method, we have found, cuts down on the number of backorders for these items.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturer's Defects. If a product appears to have a manufacture's defect, contact us through e-mail for instructions. Do not return products to us without receiving instructions. 

Return Merchandise Policy. Permission for any return merchandise must be secured by e-mail. For questions about returning merchandise, please e-mail dogwood_square@hotmail.com. The return of non-defective merchandise, when authorized, may incur 20% re-stocking fee, at our discretion.

Once a return is authorized, you should:
1. Return the item to the address given to you in the e-mail from us.
2. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured.

We:
1. Cannot be held liable for return merchandise that does not reach us.
2. Will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors.

The limit of our liability is the replacement cost of any item you purchase from Dogwood Square.com.